Fast service and great products
Very disappointing and very frustating with the customer service team and delivery service.I went to Argos in Sainsbury Tunbridge wells yesterday to place an order for delivery ( same day) . The stuff I ordered came in the evening , ok, excellent, well thats what I thought of, then I found out one item was missing, the most important item that I need for that evening. Tried to ring the driver he said I have to ring the customer service, so I did, the guy said the hp ink wasnt included in my order, so I checked my receipt yes its there in the receipt so obviously I paid for it and its definitely included in the order. I was told that since its past 9 pm The store was already closed and theyll sort it out first thing in the morning. This morning I waited and waited for them to contact me ( since they have my mobile number) but There was none at all. So come 10 am I tried to ring the customer service I was put on hold twice and was left to wait for ages and they just hang up the phone for me. So I tried to ring again before 11 am and the customer service said I have to wait for 24 hours for recovery for the item and then arrange for a delivery date and time . Or she can cancel it and I will have to wait for 5 working days for the refund. Seriously Argos? It wasnt even my fault , obviously the mistake came from your company, why do I have to suffer? Either way if I chose any of the options given to me, it will take long to get the HP printer ink that I desperately need yesterday evening because I need to print some very important documents.I should have bought it directly from Sainsbury then I wont be in this very stressful situation.Thanks Argos
No stock I go to North farm instead
Unfortunately when I went, they had a lot of stuff out of stock. This seems to be a pattern in stores at the moment, so don't think it's restricted to this store. Because I this I didn't purchase anything. Staff seemed friendly though.
Easy access and two great stores in one
Argos Tunbridge Wells is a UK Department Store based in Tunbridge Wells, South East England. Argos Tunbridge Wells is located at Linden Park Rd, Tunbridge Wells TN2 5QL, UK.
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